Enhancing the Selection of Methods for Customer Integration

ICORD 11: Proceedings of the 3rd International Conference on Research into Design Engineering, Bangalore, India, 10.-12.01.2011

Year: 2011
Editor: Chakrabarti, A.
Author: Fähling,Jens; Langer,Stefan; Schölkopf, Michael Jan; Leimeister,Marco Jan; Krcmar,Helmut; Lindemann,Udo
Section: Design, Knowledge, and Product Life Cycle Management
Page(s): 329-337


Basic aim of innovating is to provide products and solutions meeting the expectations and needs of their customers and stakeholders.Therefore, customer integration methods provide means to integrate these actors into the innovation process for gathering information, supporting in decisionmaking or creating and elaborating ideas or solutions. One central aspect in this regard is the selection of themost appropriate method for a specific task in the innovation process. This is due to, on the one hand, the variety of objectives and potentials for information generation of these methods, and, on the other hand, the diversity of influence factors, restrictions as well as issues for preparation and post-processing of these methods. Therefore we propose a Framework with relevant criteria and parameters for describing methods of customer integration from a process-oriented point of view. This framework supports designers and process owners with the selection, preparation and post-processing of appropriate methods..

Keywords: “Design management, Knowledge management and product life cycle management”, “Design collaboration and communication”, Customer integration, Process management.


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